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Manager – IT End User Experience

Mattel, Inc.Hyderabad, Telangana, IndiaPosted 21 May 2026

Mattel is seeking a Manager for IT End User Experience based in Hyderabad to oversee global endpoint management and operations. The role focuses on driving digital experience through platforms like JAMF, SCCM, Intune, Nexthink, and Moveworks. The candidate will lead global IT support teams, implement hardware standards, and leverage AI-driven automation for operational excellence. This is a strategic management position requiring extensive experience in IT operations and endpoint management frameworks.

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Experience

10+ years

Function

Operations

Work mode

Hybrid, India

Company

Tier 2

What you will work on

Mattel is seeking a Manager for IT End User Experience based in Hyderabad to oversee global endpoint management and operations. The role focuses on driving digital experience through platforms like JAMF, SCCM, Intune, Nexthink, and Moveworks. The candidate will lead global IT support teams, implement hardware standards, and leverage AI-driven automation for operational excellence. This is a strategic management position requiring extensive experience in IT operations and endpoint management frameworks.

TAL's take

Quality 65/1005/5 clarityTier 2 company

Solid management role at a major global company with clear operational scope and established toolsets.

Well-defined scope with specific platforms and clear team management expectations.

Must haves

  • 10+ years experience in IT operations
  • 5+ years in EUC, endpoint management, or digital experience leadership
  • Expertise in jamf, sccm, and intune
  • Experience with experience monitoring tools like nexthink
  • Knowledge of support automation platforms like moveworks
  • ITIL certification

Tools and skills

jamfsccmintunenexthinkmoveworksai-driven automation

Nice to have: servicenow.

About the company

Global consumer products company, though not a pure-play tech firm or Tier-1 software company.

Posts mentioning Mattel, Inc.