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Estate Manager (Customer Relations)

Housing & Development BoardSingaporePosted 20 May 2026

The Estate Manager at Housing & Development Board focuses on delivering customer services related to HDB flat purchases and ownership. Responsibilities include assessing eligibility for housing grants, loans, and processing resale transactions while managing customer appeals. The role involves daily liaison with residents, solicitors, and agencies, as well as supervising counter operations. This position provides an in-depth understanding of the HDB value chain and focuses on process improvement.

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Experience

Experience not specified

Function

Administrative

Work mode

Onsite, Singapore

Company

Tier 2

What you will work on

The Estate Manager at Housing & Development Board focuses on delivering customer services related to HDB flat purchases and ownership. Responsibilities include assessing eligibility for housing grants, loans, and processing resale transactions while managing customer appeals. The role involves daily liaison with residents, solicitors, and agencies, as well as supervising counter operations. This position provides an in-depth understanding of the HDB value chain and focuses on process improvement.

TAL's take

Quality 50/1004/5 clarityTier 2 company

Stable government role in public housing operations, though role is administrative and offers a contract-based tenure.

Clear administrative and customer-facing responsibilities within the HDB housing purchase process.

Must haves

  • Team player
  • Excellent interpersonal skills
  • Customer-service mindset
  • Ability to establish rapport with people at all levels

About the company

Government agency in Singapore managing public housing, categorized as tier 2 due to being a public sector entity.

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