Customer Support Specialist
Nokia is hiring a Care Contact Specialist for the Nokia DAC organization to provide advanced incident troubleshooting for platform connectivity. The role involves managing technical incidents, coordinating with R&D teams, and maintaining clear communication with global customers. Candidates must have 5-8 years of experience in the telecom industry with deep knowledge of Linux and networking. The position requires strong problem-solving skills and the ability to manage complex service requests and system upgrades.
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Experience
5-8 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Nokia is hiring a Care Contact Specialist for the Nokia DAC organization to provide advanced incident troubleshooting for platform connectivity. The role involves managing technical incidents, coordinating with R&D teams, and maintaining clear communication with global customers. Candidates must have 5-8 years of experience in the telecom industry with deep knowledge of Linux and networking. The position requires strong problem-solving skills and the ability to manage complex service requests and system upgrades.
TAL's take
The role is at an established global telecom company with well-defined tier-3 support responsibilities and clear technical requirements.
The JD clearly defines the support scope, team interactions, and technical domain, though the list of responsibilities is slightly broad.
Salaries at Nokia
21.1 LPA average
Based on 66 Grapevine salary entries for Nokia.
Operations
0 - 2 years | L1
4 LPA average
Range: 4 - 4 LPA
Engineering
0 - 2 years | L1
8 LPA average
Range: 8 - 8 LPA
Other roles
0 - 2 years | L1
7 LPA average
Range: 5 - 9 LPA
Operations
2 - 4 years
3 LPA average
Range: 3 - 3 LPA
Must haves
- 5-8 years of telecom industry experience
- Good communication and networking skills
- Knowledge of radio / core platforms
- Knowledge of Linux OS architecture
- Engineering background
Tools and skills
Nice to have: kubernetes, aws, scripting.
About the company
Nokia is a well-established multinational telecommunications corporation.
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