Voice Engineer
NXGEN is seeking a Voice Engineer to manage the day-to-day operations and maintenance of enterprise voice communications networks. The role involves supporting clients with telephony, unified communications, and NICE voice recording systems through technical troubleshooting and preventive maintenance. Candidates must have at least 2 years of hands-on experience with NICE systems. The position requires a candidate comfortable with customer-facing support and managing service desk tickets.
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Experience
2+ years
Function
Engineering
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
NXGEN is seeking a Voice Engineer to manage the day-to-day operations and maintenance of enterprise voice communications networks. The role involves supporting clients with telephony, unified communications, and NICE voice recording systems through technical troubleshooting and preventive maintenance. Candidates must have at least 2 years of hands-on experience with NICE systems. The position requires a candidate comfortable with customer-facing support and managing service desk tickets.
TAL's take
Solid tier-2 regional company with a specific technical focus on voice engineering, offering a well-defined operational role.
Clear and coherent JD focused on specific voice recording system maintenance and customer support.
Must haves
- Diploma or Higher NITEC in IT, Unified Communications or Engineering field
- Minimum 2 years experience working in NICE Voice solutions
- Hands-on experience with NICE voice recording system
- Ability to support and maintain NICE voice recording system
- Excellent communications and interpersonal skills
Tools and skills
Nice to have: nice engage, nice trade recording certification.
About the company
Regional service provider and subsidiary of a publicly listed company, but lacks the global or unicorn-level prestige of tier 1.
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