Manager, Corporate Client Services, Group Tech & Operations
UOB is seeking a Manager for Corporate Client Services to oversee customer service delivery within their banking operations. The role focuses on monitoring service standards, coaching staff, resolving complex customer issues, and driving process improvements. Candidates need strong people management skills and experience in a contact center or banking environment. This position involves direct team leadership and ensuring departmental SLAs are consistently met.
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Experience
5-7 years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
UOB is seeking a Manager for Corporate Client Services to oversee customer service delivery within their banking operations. The role focuses on monitoring service standards, coaching staff, resolving complex customer issues, and driving process improvements. Candidates need strong people management skills and experience in a contact center or banking environment. This position involves direct team leadership and ensuring departmental SLAs are consistently met.
TAL's take
Stable role at a major regional bank, though specific technical or product impact is limited.
Clear operational and management responsibilities within a contact center environment.
Must haves
- Bachelor’s degree
- 5 to 7 years of working experience in Contact Centre
- People management skills
- Communication skills
- Adherence to bank policy
- Meeting SLAs
About the company
Established multinational bank with a significant regional presence in Asia.