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All jobsOnsiteSupportgeneral software2+ yearswindows 10
OnsiteEntry Level/Juniorgeneral software

Desktop Support Engineer

SHI Solutions India Pvt. Ltd.Mumbai, Maharashtra, IndiaPosted 19 May 2026

SHI Solutions India Pvt. Ltd. is seeking a Desktop Support Engineer based in Mumbai for onsite technical support. The role involves managing user workstations, active directory, office 365, and general hardware/software troubleshooting. Candidates should have at least 2 years of experience and proficiency in Windows and macOS environments. This is a 6-day work week role requiring onsite presence.

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Experience

2+ years

Function

Support

Work mode

Onsite, India

Company

Tier 2

What you will work on

SHI Solutions India Pvt. Ltd. is seeking a Desktop Support Engineer based in Mumbai for onsite technical support. The role involves managing user workstations, active directory, office 365, and general hardware/software troubleshooting. Candidates should have at least 2 years of experience and proficiency in Windows and macOS environments. This is a 6-day work week role requiring onsite presence.

TAL's take

Quality 45/1005/5 clarityTier 2 company

Standard IT support role at an established company with defined technical responsibilities.

The JD clearly defines responsibilities, necessary skills, and operational environment.

Must haves

  • Minimum 2 years of experience
  • Experience in Windows 10/11 and MAC OS
  • Knowledge of Active Directory and Group Policies
  • Installation and configuration of Microsoft Outlook
  • Basic knowledge of Office 365
  • Good communication skills

Tools and skills

windows 10windows 11mac osactive directorygroup policiesmicrosoft outlookoffice 365antivirus administrationubuntu linux

About the company

Established mid-stage IT and solutions provider.

Posts mentioning SHI Solutions India Pvt. Ltd.

How do i get better at this shi?

been leetcoding on and off for 2 months now, and even today ive to see solution for most of the questions. idk where im doin wrong (final year undergrad) . welp

Software Engineers1619

Worst interview experience, stay away from such companies

I just had the most bizarre and aggressive interview experience of my life. It started with the company rescheduling on me twice because the interviewer, who is the Head of AI, simply failed to join the calls. I finally get him on the 3rd attempt, and immediately, the vibes are off. He has very aggressive body language right from the start. After the intro, he starts cross-questioning me. It was fine for the first few minutes, but then he starts cutting off my responses and asking these overly ridiculous questions. I was explaining a project where we implemented a multi-step agentic RAG system. He asks, "Why not use multiple open-source models?" I told him: "Because of the upfront cost." He gets dissmissive and says it’s very cheap for quantized models, and that it’s just "converting simple queries to SQL." I tried to explain: "It might seem simple, but it’s not. You need context like date and domain knowledge etc., which small models can't hand-" He cuts me off again. "Its just SQL generation. You can run them on laptops." At this point, I was totally frustrated and just thought, "Ok, leave this sh**." I decided to troll him a bit since the interview was already a disaster. I said, "But we can't send the laptops to the users." He got visibly angry. He said, "I know we can't send laptops. Don't joke with me, this is a serious interview. I know we can send it in Docker to the user." I just looked at him and said, "I am not disrespecting you, but the system is orchestrated, so why should we send it to the end user like that?" After that, he went full aggro. He started drilling me on more and more obscure topics. For some of them, I just pretended to think for a second and then said, "Sorry, I don't know." This happened 2 or 3 times. Eventually, he just said "thanks" and I cut the call immediately. Bullet dodged, I guess? If this is how the Head of AI acts, I can't imagine what the rest of the culture is like.

Confessions10985

PUNE TRAFFIC A NIGHTMARE

This just to take my frustration out .. Its been 6 months i came to pune and I thought its a new start for me i would love this city . BUT this city has given more reasons to hate than to love it.. worst is high rents .. then adding top of it traffic that too in morning 8 am like wtf .. how early did we wake up to avoid traffic like 4 am ? Its traffic in pune is so stupid .. govt aint doing nothing idk why nitin gadkari is emphasise on making highway .. phele city k road toh shi kr lo .. like PUNE, MUMBAI , gurgoan, bangloare these are the cities where IT people are mostly residing and they are worst cities in road management like wth ? We are the most number of tax payer and we struggle the most and daily ka hogya h.. kya kre yar suggest something if u r frustrated feel free to take it out

Consulting84