Quality Lead- HRSS & HRO
Sutherland is seeking a Quality Lead to manage HR shared services quality frameworks and compliance. The role involves designing quality methodologies, performing root cause analysis on operational defects, and maintaining data integrity across core HR systems like Workday and ADP. You will lead audit readiness, develop predictive dashboards, and mentor team members to drive a zero-defect operational culture. This position requires deep experience in US HR operations, compliance oversight, and advanced analytics capabilities.
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Experience
5+ years
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 2
What you will work on
Sutherland is seeking a Quality Lead to manage HR shared services quality frameworks and compliance. The role involves designing quality methodologies, performing root cause analysis on operational defects, and maintaining data integrity across core HR systems like Workday and ADP. You will lead audit readiness, develop predictive dashboards, and mentor team members to drive a zero-defect operational culture. This position requires deep experience in US HR operations, compliance oversight, and advanced analytics capabilities.
TAL's take
Solid mid-tier role at a large established company with clearly defined quality governance responsibilities.
Highly specific job description outlining quality framework ownership and HR systems expertise.
Salaries at Sutherland
12.3 LPA average
Based on 15 Grapevine salary entries for Sutherland.
Other roles
0 - 2 years | L2
9 LPA average
Range: 9 - 9 LPA
Operations
2 - 4 years | L2
4 LPA average
Range: 4 - 4 LPA
Other roles
2 - 4 years | L2
7 LPA average
Range: 6 - 8 LPA
Operations
4 - 6 years | L2
4 LPA average
Range: 4 - 4 LPA
Must haves
- 5+ years of HR Operations or Quality Assurance experience
- Strong working knowledge of Workday, ServiceNow, ADP, Kronos, Compass
- Advanced proficiency in Excel, Power BI, Tableau, and audit analytics
- Understanding of US HR compliance and regulatory requirements
Tools and skills
Nice to have: lean six sigma.
About the company
Established global business process outsourcing company with significant scale.
Posts mentioning Sutherland
I have total 10 years and have switched more often. I have worke in Sutherland, Lenovo, Dell, IBM, Nutanix, Confluent and now a new company
How's technical support role in Sutherland and what will be the package
Smriti Mandhana's Record Century in Vain as India Falls to Australia
- Smriti Mandhana scored a brilliant 105 off 109 balls, marking her fourth ODI century this year, but India lost to Australia by 83 runs in the third ODI at Perth. - Despite Mandhana's efforts, India collapsed from 189/3 to 210 all-out, with little support from other batters. - Annabel Sutherland's 110 and Ashleigh Gardner's all-round performance (50 runs, 5 wickets) led Australia to a 298/6 total, securing a 3-0 series whitewash. Source: [Hindustan Times](https://www.hindustantimes.com/cricket/smriti-mandhana-achieves-massive-world-record-with-century-against-australia-but-fails-to-avoid-indias-0-3-whitewash-101733924049020.html), [The Times Of India](https://timesofindia.indiatimes.com/sports/cricket/news/smriti-mandhanas-hundred-goes-in-vain-as-india-suffer-0-3-odi-series-whitewash-against-australia/articleshow/116217382.cms)