Production Support
Infosys is hiring a Production Support Engineer for their banking domain operations. The role focuses on incident resolution, application monitoring, and root-cause analysis in mission-critical environments. Key technical requirements include Java, .NET, SQL, AWS, and monitoring tools like Splunk and Dynatrace. You will manage high-volume systems while ensuring SLA compliance within a 24x7 support structure.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Infosys is hiring a Production Support Engineer for their banking domain operations. The role focuses on incident resolution, application monitoring, and root-cause analysis in mission-critical environments. Key technical requirements include Java, .NET, SQL, AWS, and monitoring tools like Splunk and Dynatrace. You will manage high-volume systems while ensuring SLA compliance within a 24x7 support structure.
TAL's take
Solid tier-2 service company role with clearly defined technical support responsibilities in the banking domain.
Very clear role definition focusing on production support, incident management, and specific monitoring tools.
Salaries at Infosys
10.3 LPA average
Based on 3,564 Grapevine salary entries for Infosys.
Information Technology
0 - 2 years | JL4 B
11 LPA average
Range: 9 - 16 LPA
Human Resources
0 - 2 years | JL4 B
3 LPA average
Range: 3 - 3 LPA
Accounting
0 - 2 years | JL4 B
7 LPA average
Range: 7 - 8 LPA
Operations
0 - 2 years | JL4 B
5 LPA average
Range: 3 - 7 LPA
Must haves
- Experience in Java and .NET Production Support
- Expertise in ITIL-aligned Problem and Incident Management
- Proficiency in Dynatrace, Splunk, and CA-ESP monitoring tools
- Hands-on experience in SQL and AWS services
- Experience in the Banking Domain
Tools and skills
About the company
Infosys is a major IT services provider but is categorized as tier 2 for engineering roles compared to tier 1 global product companies.
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