Head of Customer Experience
Unison International Consulting is hiring for a Head of Customer Experience to manage large inbound experience center operations. The role focuses on driving seller and customer satisfaction through data-driven support strategies and cross-functional collaboration. Candidates should possess strong analytical skills and a proven track record in operations leadership. This role is based in Gurugram and requires a focus on building a customer-first organizational culture.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
7-14 years
Function
Operations
Work mode
Onsite, India
Company
Tier 3
What you will work on
Unison International Consulting is hiring for a Head of Customer Experience to manage large inbound experience center operations. The role focuses on driving seller and customer satisfaction through data-driven support strategies and cross-functional collaboration. Candidates should possess strong analytical skills and a proven track record in operations leadership. This role is based in Gurugram and requires a focus on building a customer-first organizational culture.
TAL's take
Third-party recruitment agency listing, which typically indicates a role for a client company rather than direct employment.
The role is clear as a customer experience operations lead but lacks specific company context or technical requirements.
Must haves
- Experience leading large inbound customer experience operations
- Strong problem-solving and analytical mindset
- Hands-on leadership and execution capabilities
- Strong stakeholder management skills
- Excellent communication and team management skills
About the company
Small recruitment consultancy firm acting as a middleman for other employers.