Operations Manager
HCLTech is seeking an Operations Manager for Billing in Hyderabad to lead end-to-end billing, remittance, and collections processes. The role involves managing mid-office teams, meeting service level agreements, and driving performance improvements within a BPO environment. Candidates must have extensive experience in billing and operations management, alongside strong leadership and analytical skills. The position requires effective stakeholder management and the ability to work in a fast-paced setting.
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Experience
8-12 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
HCLTech is seeking an Operations Manager for Billing in Hyderabad to lead end-to-end billing, remittance, and collections processes. The role involves managing mid-office teams, meeting service level agreements, and driving performance improvements within a BPO environment. Candidates must have extensive experience in billing and operations management, alongside strong leadership and analytical skills. The position requires effective stakeholder management and the ability to work in a fast-paced setting.
TAL's take
Solid tier-2 role with clearly defined management responsibilities in a large BPO environment, though lacks specific compensation data.
The JD clearly defines the operational scope, management responsibilities, and specific KPIs expected for the role.
Watchouts
- long and irregular hours
Salaries at HCLTech
15.2 LPA average
Based on 15 Grapevine salary entries for HCLTech.
Other roles
0 - 2 years | E1
18 LPA average
Range: 18 - 18 LPA
Other roles
2 - 4 years | E1
5 LPA average
Range: 4 - 8 LPA
Other roles
4 - 6 years | L2
15 LPA average
Range: 7 - 24 LPA
Other roles
6 - 8 years | L3
7 LPA average
Range: 7 - 7 LPA
Must haves
- 8-12 years experience in operations management
- 5-10 years operations management experience
- 5-10 years billing, remittance, CCBO, and customer escalation experience
- Experience in a business process outsourcing environment
- Proficiency in Microsoft Office suite
- Ability to manage near-shore and off-shore teams
Tools and skills
Nice to have: sap, lean/six sigma.
About the company
Large established IT services firm, widely recognized but does not fall into the top-tier 'global unicorn' category.
Posts mentioning HCLTech
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Massive Drop in LLM Costs Fuels AI Deals
- HCLTech CEO C Vijayakumar announced an 85% reduction in the cost of using large language models (LLMs) since early 2023. - The company reported significant AI and generative AI deals in Q3, totaling $2.1 billion, though exact numbers were not disclosed. - Vijayakumar highlighted the growing momentum in AI, with increasing customer interactions in AI labs and opportunities in agentic AI. Source: [MoneyControl](https://www.moneycontrol.com/news/business/cost-of-using-llms-have-dropped-over-85-since-early-2023-making-more-use-cases-viable-hcltech-ceo-c-vijayakumar-12909830.html#google_vignette)
Variable pay in HCLtech
When do we get the variable pay in hcltech and what would be percentage for variable pay