Back Office Manager - Operations
This role is for a Back Office Manager at DATAMARK, Inc. within the BPO operations sector. The core responsibilities include team leadership, process improvement, ensuring quality and compliance, and reporting on operational metrics. The candidate will manage resource allocation, budgets, and cross-functional collaboration to maintain high service levels. The role acts as a key bridge between back-office and front-office operations.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role is for a Back Office Manager at DATAMARK, Inc. within the BPO operations sector. The core responsibilities include team leadership, process improvement, ensuring quality and compliance, and reporting on operational metrics. The candidate will manage resource allocation, budgets, and cross-functional collaboration to maintain high service levels. The role acts as a key bridge between back-office and front-office operations.
TAL's take
Standard operational management role in a BPO service provider firm with clear responsibilities but no standout growth or unique technical challenges.
Coherent responsibilities focused on back-office operations, management, and process efficiency, though generic in domain.
Must haves
- Experience in team management and leadership of back-office associates
- Proven ability to monitor performance metrics and operational reporting
- Experience in process optimization and efficiency improvements
- Knowledge of quality assurance, compliance, and industry regulations
- Ability to manage budgets and operational resource utilization
- Strong problem solving and cross-functional collaboration skills
About the company
Established provider of business process outsourcing services.