Customer Success Program Manager
Docket is seeking a Customer Success Program Manager to lead agent implementation and post-sales efforts in the AI/ML domain. The role involves managing technical customer relationships, coordinating with engineering teams, and driving business growth. The candidate will also lead and mentor a small India-based post-sales team. A minimum of 5 years of experience in technical client-facing roles is required.
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Experience
5+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Docket is seeking a Customer Success Program Manager to lead agent implementation and post-sales efforts in the AI/ML domain. The role involves managing technical customer relationships, coordinating with engineering teams, and driving business growth. The candidate will also lead and mentor a small India-based post-sales team. A minimum of 5 years of experience in technical client-facing roles is required.
TAL's take
Solid tier-2 role with clear management and technical scope in the AI/ML space.
The JD clearly defines responsibilities across implementation, customer management, project coordination, and team leadership.
Must haves
- Minimum 5 years of experience in customer-facing technical roles
- Proven experience with AI/ML solutions and agent implementation
- Experience with prompt engineering and configuration
- Strong project management skills for global teams
- Demonstrated ability to identify upsell opportunities
- Excellent communication and interpersonal skills
Tools and skills
Nice to have: saas deployment procedures.
About the company
Unfamiliar company, default mid-tier.
Posts mentioning Docket
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