Team Lead
LiveSalesman is seeking a Team Lead for their support operations in Noida. The role involves managing quality, training, performance, and scheduling for a multilingual team. Candidates must be proficient in Microsoft Excel and have experience managing call center teams. This is an onsite role focused on driving performance and client communication.
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Experience
4+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
LiveSalesman is seeking a Team Lead for their support operations in Noida. The role involves managing quality, training, performance, and scheduling for a multilingual team. Candidates must be proficient in Microsoft Excel and have experience managing call center teams. This is an onsite role focused on driving performance and client communication.
TAL's take
Tier 2 company with clear role definition but lower salary range and standard support management responsibilities.
Clear expectations and responsibilities for a support team lead role provided.
Watchouts
- Candidate must be reachable 24x7 for any help
Must haves
- 4+ years customer service experience
- 1+ year experience as a team leader or manager
- Experience in call center set-up
- Advanced Microsoft Excel skills
- Proven people management and multitasking abilities
- Excellent communication skills
Tools and skills
About the company
unfamiliar company, default mid-tier