Senior Client Support Executive
Ultima Markets is a fintech platform specializing in multi-asset trading. The role involves managing client inquiries via livechat and email, supporting the sales team with reporting, and assisting with ad hoc operations. Candidates require at least three years of client support experience and proficiency in English and Hindi. Knowledge of forex trading concepts and CRM tools is preferred.
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Experience
3+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Ultima Markets is a fintech platform specializing in multi-asset trading. The role involves managing client inquiries via livechat and email, supporting the sales team with reporting, and assisting with ad hoc operations. Candidates require at least three years of client support experience and proficiency in English and Hindi. Knowledge of forex trading concepts and CRM tools is preferred.
TAL's take
Solid role in a specialized fintech company, but limited growth signal and generic support scope.
Well-defined responsibilities and clear requirements regarding industry experience and language skills.
Must haves
- 3+ years of working experience in Client Support
- Excellent written and verbal communication skills in English and Hindi
- Strong multitasking skills
- Customer-focused mindset
Tools and skills
Nice to have: mt4, mt5.
About the company
Established fintech company in the forex sector, though not a Tier 1 global or India-flagship brand.