ITSM Architect
Primis is hiring an ITSM Solution Architect for a major BMC Helix transformation project with a GCC enterprise client. The role involves end-to-end platform architecture, process design, and integration for incident, problem, and change management. Candidates will lead AI-driven triage, RAG architectures, and CMDB federation. The position offers flexibility for either onsite work in Dubai or remote work from India.
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Experience
8+ years
Function
Engineering
Work mode
Hybrid, UAE/India
Company
Tier 2
What you will work on
Primis is hiring an ITSM Solution Architect for a major BMC Helix transformation project with a GCC enterprise client. The role involves end-to-end platform architecture, process design, and integration for incident, problem, and change management. Candidates will lead AI-driven triage, RAG architectures, and CMDB federation. The position offers flexibility for either onsite work in Dubai or remote work from India.
TAL's take
Senior architect role at a mid-tier firm with specific enterprise platform requirements.
Very clear scope on BMC Helix platform architecture and specific ITIL/AI deliverables.
Must haves
- 8+ years ITSM architecture
- Hands-on BMC Helix platform
- CMDB federation design experience
- Integration architecture (REST/SOAP/SSO)
- Available within 2-4 weeks
Tools and skills
Nice to have: itil v4 strategist, managing professional, togaf, helixgpt, rag, aiops.
About the company
Unfamiliar company, default mid-tier.
Posts mentioning Primis
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