Manager, Data Center Customer Operations
Equinix is seeking a Customer Operations Manager to lead delivery teams for their digital infrastructure services. The role involves managing incident response, preventive maintenance, vendor relationships, and large-scale operational projects at the campus level. Candidates should have extensive experience leading mission-critical operations and a strong background in stakeholder management and service delivery. This position offers an opportunity to shape operational strategy within a global data center environment.
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Experience
12+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Equinix is seeking a Customer Operations Manager to lead delivery teams for their digital infrastructure services. The role involves managing incident response, preventive maintenance, vendor relationships, and large-scale operational projects at the campus level. Candidates should have extensive experience leading mission-critical operations and a strong background in stakeholder management and service delivery. This position offers an opportunity to shape operational strategy within a global data center environment.
TAL's take
Stable role at a major global infrastructure firm with clear leadership responsibilities, though lacking specific technical stack requirements.
The JD provides a clear scope and set of operational responsibilities, though it lacks specific tools or technologies associated with the role.
Salaries at Equinix
31.3 LPA average
Based on 11 Grapevine salary entries for Equinix.
Engineering
2 - 4 years | SDE 2
12 LPA average
Range: 12 - 12 LPA
Other roles
2 - 4 years | SDE 2
15 LPA average
Range: 15 - 15 LPA
Other roles
4 - 6 years
30 LPA average
Range: 30 - 30 LPA
Engineering
6 - 8 years | Staff
26 LPA average
Range: 26 - 26 LPA
Must haves
- 12+ years of related experience
- Experience leading customer-facing, mission-critical operations teams
- Proven leadership in incident response and escalation
- Ability to manage vendor engagements and operational performance
- Experience with project management and resource allocation
About the company
Equinix is a major global data center provider, categorized as Tier 2 as it is an established infrastructure company but does not fit the specific Tier 1 FAANG/startup list.