IT Support Engineer & Cyber Security (L2+)
Goaco is seeking an experienced IT Support Engineer to provide L2 technical support and cyber security incident handling for international teams. The role involves managing Microsoft Intune, troubleshooting hybrid IT environments, and maintaining network configurations. Candidates will work across UK and UAE operations, collaborating with security and infrastructure teams to resolve technical issues. This position requires strong communication skills and experience with ticketing systems and incident response procedures.
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Experience
3+ years
Function
Support
Work mode
Hybrid, United Arab Emirates
Company
Tier 2
What you will work on
Goaco is seeking an experienced IT Support Engineer to provide L2 technical support and cyber security incident handling for international teams. The role involves managing Microsoft Intune, troubleshooting hybrid IT environments, and maintaining network configurations. Candidates will work across UK and UAE operations, collaborating with security and infrastructure teams to resolve technical issues. This position requires strong communication skills and experience with ticketing systems and incident response procedures.
TAL's take
Solid mid-tier consultancy role with clear responsibilities in IT and security, providing stable growth in a professional environment.
Well-defined role with clear responsibilities and technical requirements for a service desk and support function.
Must haves
- Minimum 3 years experience in IT support or service desk
- Experience supporting Microsoft 365 applications
- Microsoft Intune experience
- Experience responding to security alerts and incident response
- Ability to set up and troubleshoot wired and wireless networks
- Familiarity with ticketing systems and ITIL-aligned processes
Tools and skills
Nice to have: azure active directory, powershell, iso 27001, nist.
About the company
Established global consultancy with over 100 experts, though lacking the massive scale of Tier 1 tech giants.