Senior Executive /Assistant Manager - Corporate Operations (Customer Success)
This role at Mercer (Mercer-Mettl) focuses on managing key accounts and stakeholders within their cloud-based assessment platform. The candidate will lead projects from initiation through delivery, ensuring client objectives are met while driving account growth. The position requires strong project management, stakeholder communication, and B2B SaaS experience. Proficiency in Spanish is considered a valuable asset for this role.
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Experience
4-6 years
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
This role at Mercer (Mercer-Mettl) focuses on managing key accounts and stakeholders within their cloud-based assessment platform. The candidate will lead projects from initiation through delivery, ensuring client objectives are met while driving account growth. The position requires strong project management, stakeholder communication, and B2B SaaS experience. Proficiency in Spanish is considered a valuable asset for this role.
TAL's take
Solid role at a well-regarded global consulting firm within their growing SaaS assessment vertical.
Clear expectations, scope, and target metrics for a customer success role in a B2B SaaS environment.
Must haves
- 4-5 years experience in a client facing role
- Experience in a B2B SaaS organization
- Strong stakeholder management capabilities
- Exceptional project management abilities
- Fundamental knowledge of project and client management
About the company
Established global professional services and HR consulting firm with a SaaS vertical.
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