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OnsiteMid Levelecommerce

Customer Service Specialist

SundayBengaluru, Karnataka, IndiaPosted 18 May 2026

Sunday is a fast-growing D2C brand in the premium sleep space seeking a Customer Experience Specialist to be the voice of the company. You will manage post-purchase support, handle escalations, and ensure high-touch delivery experiences for premium customers. Candidates should have a background in high-end customer service and strong problem-solving skills. The role offers exposure to premium service standards within a professional and supportive team environment.

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Experience

3+ years

Function

Support

Work mode

Onsite, India

Company

Tier 2

What you will work on

Sunday is a fast-growing D2C brand in the premium sleep space seeking a Customer Experience Specialist to be the voice of the company. You will manage post-purchase support, handle escalations, and ensure high-touch delivery experiences for premium customers. Candidates should have a background in high-end customer service and strong problem-solving skills. The role offers exposure to premium service standards within a professional and supportive team environment.

TAL's take

Quality 55/1005/5 clarityTier 2 company

Solid mid-tier D2C role with well-defined responsibilities and a professional benefits package, but limited to support operations.

The JD is extremely clear on the role, expectations, and the specific type of customer interaction required.

Salaries at Sunday

16.5 LPA average

Based on 1 Grapevine salary entries for Sunday.

View all salaries

Other roles

10 - 12 years

16 LPA average

Range: 16 - 16 LPA

Must haves

  • Excellent spoken and written communication skills
  • Strong interpersonal skills with empathy and problem-solving ability
  • Professional demeanour to handle discerning customers responsibly
  • A customer-first mindset with the ability to go the extra mile
  • Adaptability in a fast-paced, dynamic environment

Tools and skills

crm

About the company

Established D2C brand with a clear product niche, though lacks the massive scale of Tier-1 tech unicorns.

Posts mentioning Sunday