Customer Service Specialist
Sunday is a fast-growing D2C brand in the premium sleep space seeking a Customer Experience Specialist to be the voice of the company. You will manage post-purchase support, handle escalations, and ensure high-touch delivery experiences for premium customers. Candidates should have a background in high-end customer service and strong problem-solving skills. The role offers exposure to premium service standards within a professional and supportive team environment.
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Experience
3+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Sunday is a fast-growing D2C brand in the premium sleep space seeking a Customer Experience Specialist to be the voice of the company. You will manage post-purchase support, handle escalations, and ensure high-touch delivery experiences for premium customers. Candidates should have a background in high-end customer service and strong problem-solving skills. The role offers exposure to premium service standards within a professional and supportive team environment.
TAL's take
Solid mid-tier D2C role with well-defined responsibilities and a professional benefits package, but limited to support operations.
The JD is extremely clear on the role, expectations, and the specific type of customer interaction required.
Salaries at Sunday
16.5 LPA average
Based on 1 Grapevine salary entries for Sunday.
Other roles
10 - 12 years
16 LPA average
Range: 16 - 16 LPA
Must haves
- Excellent spoken and written communication skills
- Strong interpersonal skills with empathy and problem-solving ability
- Professional demeanour to handle discerning customers responsibly
- A customer-first mindset with the ability to go the extra mile
- Adaptability in a fast-paced, dynamic environment
Tools and skills
About the company
Established D2C brand with a clear product niche, though lacks the massive scale of Tier-1 tech unicorns.
Posts mentioning Sunday
The Sunday Dilemma
Need to make my Sunday better - any show/movie recommendations? (Not the common ones)
Would love to know something amazing you watched recently that I may have not watched 🙏🏻🙏🏻
Ban the user @sunday
This user is spamming almost all threads, seems to be no end to his crap posting