Escalation Specialist (Trust & Safety)
Salt is seeking an Escalation Specialist in Singapore to support a social media client on a 12-month renewable contract. The role involves reviewing high-priority escalations, enforcing community standards, and managing sensitive content issues. Candidates must have extensive experience in risk or escalation management and proficiency in analytical tools like Excel or SQL. The position requires strong stakeholder management and the ability to operate effectively under pressure.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Salt is seeking an Escalation Specialist in Singapore to support a social media client on a 12-month renewable contract. The role involves reviewing high-priority escalations, enforcing community standards, and managing sensitive content issues. Candidates must have extensive experience in risk or escalation management and proficiency in analytical tools like Excel or SQL. The position requires strong stakeholder management and the ability to operate effectively under pressure.
TAL's take
Role is a clearly defined, senior-level operations specialist position at a reputable staffing agency, though it is a contract-based role for an unnamed client.
The JD is very clear about the responsibilities, focus on trust and safety, and required background, providing a specific view of the expected daily tasks.
Must haves
- 5+ years of operations experience in Escalations Management or Risk Management
- Experience building relationships and influencing across functional boundaries
- Demonstrated experience making judgments under tight deadlines
- Experience with analytical tools like Excel or SQL
Tools and skills
About the company
Salt is a well-known recruitment and talent agency, functioning as a service provider/staffing firm.
Posts mentioning Salt
Grapevine & DMs
When grapevine launches DMs Who would be the first person you text? I’ll definitely have a intellectual session with @salt or @barbaadeshwar 😂 How about you?
Using grapes to spy on company communities
With Salt's recent reward (didn't that compromise his identity, tho?), I think we're going to have a lot of Grape fishing posts and I'm sure the Grapevine team can't reward us all with Airpods, as deserving as we are. I propose, therefore, a mechanism by which grapes can be used to spy in company communities for non company folks. As someone who's unlikely to ever be a part of any of these groups, I really want to know if that wife screaming post stirred some controversy in the Meesho group, or how different companies handle layoffs, or just basically get some goss on random unknown people.
[Weekend Scenes]
Thank you @salt for starting this trend ! This weekend I am finishing off the final season of Young Sheldon (Long overdue) After this, I will go for a couple of rounds of pani puri and surti coco. The only impediment is Ahmedabad's crappy heatwaves; cant step outside before 6pm due to the inclement temperature.