Customer Service Executive - Customer Service Operations
Tata Communications is seeking a Customer Service Executive to manage network operations in a 24/7 environment. The role involves monitoring network events, performing alarm correlation, and managing incident tickets. Candidates require a background in telecommunications, specifically FTTx and HFC access technologies. The position is based in Pune and requires availability for rotational shifts.
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Experience
2-4 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Tata Communications is seeking a Customer Service Executive to manage network operations in a 24/7 environment. The role involves monitoring network events, performing alarm correlation, and managing incident tickets. Candidates require a background in telecommunications, specifically FTTx and HFC access technologies. The position is based in Pune and requires availability for rotational shifts.
TAL's take
Stable established company with a defined, albeit entry-mid level, support operations role.
Very clear operational scope and specific technical requirements for network monitoring.
Salaries at Tata Communications
19.1 LPA average
Based on 41 Grapevine salary entries for Tata Communications.
Engineering
0 - 2 years | B2-1
6 LPA average
Range: 2 - 8 LPA
Other roles
0 - 2 years | B2-1
6 LPA average
Range: 5 - 10 LPA
Engineering
2 - 4 years | B3-2
7 LPA average
Range: 7 - 7 LPA
Other roles
2 - 4 years | B3-2
19 LPA average
Range: 8 - 36 LPA
Must haves
- 2-4 years of experience
- Basic Telecommunications network understanding
- Basic Knowledge of Access Technologies (FTTx and HFC)
- Ability to identify service impact
- Good written English and communications skills
- Ability to identify faulty segments
Tools and skills
Nice to have: netcool, remedy, e6000 (cmts), nxt, tableau.
About the company
Established global telecommunications company.
Posts mentioning Tata Communications
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- Tata Communications is closely monitoring the impact of Trump's initial policies but remains optimistic about business sentiment. - The company is focusing on AI cloud business, engaging with startups and enterprises, and bringing in external investors for its SaaS subsidiary, NetFoundry. - Tata Comm is also reviewing its international subsidiaries to streamline structure for future acquisitions. Source: [Inc42](https://www.moneycontrol.com/news/business/too-early-to-assess-trump-effect-but-a-trade-war-is-unlikely-says-tata-comm-ceo-12917486.html)