IT Knowledge Analyst, AVP
OCBC is seeking an IT Knowledge Analyst to manage the Known Error Database (KEDB) and drive incident resolution efficiency. The role focuses on maintaining documentation accuracy, enforcing governance standards, and integrating knowledge management into incident workflows. Candidates require at least five years of experience in IT operations with a strong grounding in ITIL frameworks. The position is based in Singapore and requires full-time onsite presence.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
OCBC is seeking an IT Knowledge Analyst to manage the Known Error Database (KEDB) and drive incident resolution efficiency. The role focuses on maintaining documentation accuracy, enforcing governance standards, and integrating knowledge management into incident workflows. Candidates require at least five years of experience in IT operations with a strong grounding in ITIL frameworks. The position is based in Singapore and requires full-time onsite presence.
TAL's take
Stable role at a major regional bank with defined ITIL-based operational responsibilities, though scope is strictly internal and non-product engineering.
Very clear scope focused on KEDB management and ITIL processes with well-defined requirements.
Must haves
- Bachelor's degree in IT or related field
- At least 5 years in IT Service Management or operations
- Familiarity with ITIL practices
- Strong attention to detail and documentation skills
Tools and skills
About the company
Established major financial institution with significant regional operations but not a global tech-native or unicorn.