Re-Order Specialist, Wellspect HealthCare
The Re-Order Specialist at Wellspect HealthCare supports patients and providers by managing medical device orders via multiple channels. The role involves processing inquiries, maintaining account documentation, and collaborating with cross-functional teams to ensure accurate fulfillment. Candidates must have experience in customer service and proficiency in CRM tools. The position is critical for maintaining high standards in medical supply customer care and operational compliance.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Re-Order Specialist at Wellspect HealthCare supports patients and providers by managing medical device orders via multiple channels. The role involves processing inquiries, maintaining account documentation, and collaborating with cross-functional teams to ensure accurate fulfillment. Candidates must have experience in customer service and proficiency in CRM tools. The position is critical for maintaining high standards in medical supply customer care and operational compliance.
TAL's take
Stable domain-specific support role within an established healthcare manufacturer.
Very clear scope focused on order processing, customer support, and administrative requirements for a medical device company.
Must haves
- 2+ years of customer service or order management experience
- Proficient computer skills including Microsoft Office Suite
- Ability to process orders across phone, email, and EDI
- Commitment to Quality, Safety, Health, and Environment standards
- High attention to detail and account documentation
Tools and skills
Nice to have: bright tree, salesforce, medical terminology.
About the company
Subsidiary of Dentsply Sirona, an established medical device manufacturer.