Operations Manager - Luxury retail and Call center
Concentrix is hiring an Operations Manager to lead teams within a luxury retail and call center environment. This role is responsible for coaching team leaders, ensuring SLA compliance, and managing financial performance metrics. The successful candidate will drive process improvements and foster team engagement across operational functions. This position offers a leadership opportunity with accountability for team performance and operational strategy.
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Experience
7+ years
Function
Operations
Work mode
Onsite, United Arab Emirates
Company
Tier 2
What you will work on
Concentrix is hiring an Operations Manager to lead teams within a luxury retail and call center environment. This role is responsible for coaching team leaders, ensuring SLA compliance, and managing financial performance metrics. The successful candidate will drive process improvements and foster team engagement across operational functions. This position offers a leadership opportunity with accountability for team performance and operational strategy.
TAL's take
Solid mid-tier company with clear management scope in a standard operations role.
Well-defined operational scope for a call center management role, though lacking specific technical requirements.
Salaries at Concentrix
8.1 LPA average
Based on 278 Grapevine salary entries for Concentrix.
Operations
0 - 2 years | L1
3 LPA average
Range: 3 - 3 LPA
Operations
2 - 4 years | Cl10
2 LPA average
Range: 2 - 3 LPA
Operations
4 - 6 years | L11
4 LPA average
Range: 3 - 4 LPA
Operations
6 - 8 years | CL9
8 LPA average
Range: 6 - 11 LPA
Must haves
- 7+ years of experience
- 2+ years of progressive management experience
- Ability to analyze and maintain client service level agreements
- Experience in performance coaching and development
- Ability to manage operational reports and metrics
About the company
Global business services and customer experience provider with significant scale but less focused on core engineering.
Posts mentioning Concentrix
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I want shelf life for at least 15 days for lab testing In my drink there is juice concentrate. , sweetner , citric, malic acid , pectin, ascorbic acid I have no preservative .give me best preparation method that I can give a drink at least 15 days shelf life
Procrastination and laziness
Can someone suggest how to get rid of this, After waking up, I don't feel like doing anything, just resting lazily on sofa and watching tv, can't concentrate on work , focus shifts every few minutes to phone Which is the biggest distraction, I want to go to ofc for change but as I don't have that I can't go as well. I want to change that abt myself, any suggestions
Switching Company
Hello guys! Hope you are doing great Currently I am working in Concentrix as a Chat Support agent from last 8 months, but the salary is too low, I am planning to change the company. Could you please suggest some companies where I should try I have pursued BA with Economic honours, and I joined Concentrix as a fresher now I have completed 8 months here, it's really hard to manage here in Gurugram with this salary.