Senior Business Analyst - CRM
Global Software Solutions Group is hiring a Senior Business Analyst to manage CRM initiatives within the digital banking space. The role involves bridging the gap between business stakeholders and technology teams to design omni-channel customer journeys. You will lead requirements gathering, functional design, and UAT processes while ensuring compliance with GCC regulatory frameworks. This position focuses on driving productivity and enhancing customer experiences across retail banking channels.
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Experience
6+ years
Function
Operations
Work mode
Onsite, UAE
Company
Tier 2
What you will work on
Global Software Solutions Group is hiring a Senior Business Analyst to manage CRM initiatives within the digital banking space. The role involves bridging the gap between business stakeholders and technology teams to design omni-channel customer journeys. You will lead requirements gathering, functional design, and UAT processes while ensuring compliance with GCC regulatory frameworks. This position focuses on driving productivity and enhancing customer experiences across retail banking channels.
TAL's take
Role has clear scope and industry-specific requirements, though company tier is unverified.
Well-defined responsibilities, clear domain focus, and explicit experience requirements.
Must haves
- 6+ years experience as a Business Analyst in Retail Banking
- Experience with CRM platforms like Salesforce or Microsoft Dynamics
- Understanding of Middle East regional regulatory frameworks
- Proven track record in designing omni-channel customer journeys
- Strong familiarity with Agile/Scrum methodologies
Tools and skills
About the company
unfamiliar company, default mid-tier
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