Product Support Analyst
Athenahealth is hiring a Product Support Analyst in Chennai to maintain and troubleshoot their healthcare interoperability network. The role involves resolving production issues, using SQL for data analysis, and coordinating with interface vendors to ensure stable system performance. You will participate in support queues and apply AI-assisted tools for incident management while maintaining high operational standards. This position is ideal for candidates with 1-3 years of experience looking to grow in a mission-driven healthtech environment.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Athenahealth is hiring a Product Support Analyst in Chennai to maintain and troubleshoot their healthcare interoperability network. The role involves resolving production issues, using SQL for data analysis, and coordinating with interface vendors to ensure stable system performance. You will participate in support queues and apply AI-assisted tools for incident management while maintaining high operational standards. This position is ideal for candidates with 1-3 years of experience looking to grow in a mission-driven healthtech environment.
TAL's take
Solid role at a well-known healthtech firm with clear operational responsibilities and professional growth potential.
The JD provides a very clear breakdown of daily responsibilities, tool requirements, and team structure within the support organization.
Salaries at Athenahealth
25.9 LPA average
Based on 34 Grapevine salary entries for Athenahealth.
Engineering
2 - 4 years | Senior associate
12 LPA average
Range: 12 - 12 LPA
Other roles
2 - 4 years | Senior associate
15 LPA average
Range: 12 - 20 LPA
Other roles
4 - 6 years | Senior software
22 LPA average
Range: 15 - 26 LPA
Design
6 - 8 years | Senior software
30 LPA average
Range: 30 - 30 LPA
Must haves
- 1-3 years work experience in health care or product support
- Proficiency in SQL
- Fluency in spoken and written English
- Ability to effectively engage with cross-geographical teams
- Excellent customer service and professionalism
Tools and skills
Nice to have: hl7.
About the company
Established healthtech company with significant scale but not globally synonymous with top-tier FAANG engineering status.
Posts mentioning Athenahealth
Arista vs Athenahealth vs Workday(not cleared)
Yoe - ~10 company - base(with PF) + bonus + joining bonus + stocks $/yr Arista - 57 + 6 + 0 + 20k -> ~81 (Bangalore) AthenaH - 61 + 10 + 5 + 14k(paper money not public yet) -> ~71 + 5(Jb) + 12L (private stock) (Bangalore) Workday(not cleared yet but hoping and preparing hard): 57+9+3.5(reloc b)+23k -> ~85 (Role based in Chennai) All 3 packages are quite similar and can go much more or much less depending upon stock perf. I am looking to rank these companies based on brand value and how easy it would be to get calls in future from FAANG/similar companies. My perception based on this factor is: Workday > Arista >> Athenahealth - Looking for feedback Some more context: Although I am from Chennai, I am completely based in Blr now in last 10 years and sceptical to move to chennai due to future calls(or the lack of) from Blr companies. All these 3 companies have good WLB and work. My main concern in brand value in resume as I would like to switch to a better company in future.
Athena health salary range
Any idea on the salary range for senior member of technical staff with Athenahealth, Chennai?
Reviews on Athenahealth?
How's the work culture, learnings and growth?