System Analyst
Jigya Software Services is seeking a System Analyst to optimize customer experience operations. The role focuses on analyzing IVR call logs, call flow performance, and generating actionable insights to improve operational efficiency. The ideal candidate will utilize Amazon Connect, Excel, and BI tools to drive data-informed decision-making. This position supports customer service performance across contact center operations.
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Experience
3-5 years
Function
Operations
Work mode
Remote, India
Company
Tier 2
What you will work on
Jigya Software Services is seeking a System Analyst to optimize customer experience operations. The role focuses on analyzing IVR call logs, call flow performance, and generating actionable insights to improve operational efficiency. The ideal candidate will utilize Amazon Connect, Excel, and BI tools to drive data-informed decision-making. This position supports customer service performance across contact center operations.
TAL's take
Solid mid-level role with defined responsibilities at a mid-tier company, though company brand is not widely recognized.
The JD provides a very clear scope focused on IVR analysis, Amazon Connect, and operational reporting within a specific domain.
Must haves
- 3+ years experience as System/Business Analyst in contact center or telecom
- Hands-on experience with Amazon Connect
- Strong IVR log and customer call journey analysis skills
- Advanced proficiency in Excel and reporting/visualization tools
- Strong understanding of contact center KPIs and operational metrics
Tools and skills
About the company
unfamiliar company, default mid-tier
Posts mentioning Jigya Software Services
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- **'Jigra'** starring **Alia Bhatt** continues to struggle at the box office, recording its lowest collection on its second Friday. - The film earned approximately **Rs 1.15 crore** on Day 8, bringing the total to **Rs 23.60 crore**. - Despite positive trends and buzz, the film received mixed reviews from critics and audiences. - **'Jigra'** had a lukewarm first week, grossing an estimated **Rs 22.45 crore**. - Alia Bhatt has moved on to her next project, currently shooting for the spy film **'Alpha'** in Kashmir. Source: [Times Now News](https://www.timesnownews.com/entertainment-news/box-office/jigra-box-office-collection-day-8-alia-bhatts-jailbreak-drama-sees-further-dip-article-114364994), [The Times Of India](https://timesofindia.indiatimes.com/entertainment/hindi/bollywood/box-office/jigra-box-office-collection-day-8-alia-bhatt-starrer-records-lowest-earnings-on-second-friday/articleshow/114364597.cms)
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