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System Analyst

Jigya Software Servicesremote, IndiaPosted 19 May 2026

Jigya Software Services is seeking a System Analyst to optimize customer experience operations. The role focuses on analyzing IVR call logs, call flow performance, and generating actionable insights to improve operational efficiency. The ideal candidate will utilize Amazon Connect, Excel, and BI tools to drive data-informed decision-making. This position supports customer service performance across contact center operations.

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Experience

3-5 years

Function

Operations

Work mode

Remote, India

Company

Tier 2

What you will work on

Jigya Software Services is seeking a System Analyst to optimize customer experience operations. The role focuses on analyzing IVR call logs, call flow performance, and generating actionable insights to improve operational efficiency. The ideal candidate will utilize Amazon Connect, Excel, and BI tools to drive data-informed decision-making. This position supports customer service performance across contact center operations.

TAL's take

Quality 50/1005/5 clarityTier 2 company

Solid mid-level role with defined responsibilities at a mid-tier company, though company brand is not widely recognized.

The JD provides a very clear scope focused on IVR analysis, Amazon Connect, and operational reporting within a specific domain.

Must haves

  • 3+ years experience as System/Business Analyst in contact center or telecom
  • Hands-on experience with Amazon Connect
  • Strong IVR log and customer call journey analysis skills
  • Advanced proficiency in Excel and reporting/visualization tools
  • Strong understanding of contact center KPIs and operational metrics

Tools and skills

amazon connectexcelpower bitableauivr log analysis

About the company

unfamiliar company, default mid-tier

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