Analyst, Client Service Management
The Client Service Management Analyst will manage service delivery and issue resolution for a portfolio of Visa Direct and Currencycloud clients. The role involves monitoring service dashboards, coordinating with cross-functional teams, and acting as an escalation point for operational issues. Candidates must have 5+ years of relevant experience in payments and proficiency in Mandarin Chinese. This position is a hybrid role based in Singapore.
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Experience
5+ years
Function
Operations
Work mode
Hybrid, Singapore
Company
Tier 1
What you will work on
The Client Service Management Analyst will manage service delivery and issue resolution for a portfolio of Visa Direct and Currencycloud clients. The role involves monitoring service dashboards, coordinating with cross-functional teams, and acting as an escalation point for operational issues. Candidates must have 5+ years of relevant experience in payments and proficiency in Mandarin Chinese. This position is a hybrid role based in Singapore.
TAL's take
Strong Tier 1 brand providing a clear, well-scoped operational role within the payments domain.
JD is crisp, defining specific responsibilities, team context, and clear requirements.
Salaries at Visa
29.4 LPA average
Based on 95 Grapevine salary entries for Visa.
Operations
2 - 4 years | IC4
10 LPA average
Range: 10 - 10 LPA
Operations
8 - 10 years | L1
31 LPA average
Range: 31 - 31 LPA
Engineering
0 - 2 years | Software engineer
16 LPA average
Range: 14 - 22 LPA
Other roles
0 - 2 years | Software engineer
17 LPA average
Range: 10 - 30 LPA
Must haves
- 5+ years of experience in Client Success or Service Management
- Experience managing direct client interactions or owned accounts
- Strong analytical and problem-solving skills
- Proficiency in Mandarin Chinese
- Bachelor’s Degree
Tools and skills
Nice to have: visa direct, currencycloud, fx, swift messaging, slack, salesforce, ms dynamics, zendesk.
About the company
Global leader in payments technology and a top-tier industry brand.
Posts mentioning Visa
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