Client Support Associate
Grexa AI is a venture-backed B2B SaaS startup building an AI-powered marketing platform for small businesses. The Client Support Associate will act as the first point of contact for clients, managing inquiries via chat and email while ensuring high satisfaction scores. The role requires experience in client service, strong communication skills in English and Hindi, and the ability to troubleshoot platform issues. The candidate will work closely with the Business Growth and Product teams to improve platform experience.
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Experience
1-2 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Grexa AI is a venture-backed B2B SaaS startup building an AI-powered marketing platform for small businesses. The Client Support Associate will act as the first point of contact for clients, managing inquiries via chat and email while ensuring high satisfaction scores. The role requires experience in client service, strong communication skills in English and Hindi, and the ability to troubleshoot platform issues. The candidate will work closely with the Business Growth and Product teams to improve platform experience.
TAL's take
Solid early-stage startup with experienced leadership and a clear, well-defined support role scope.
The JD provides a very clear, concise set of responsibilities and requirements for a standard client-facing support role.
Salaries at Grexa AI
7.0 LPA average
Based on 1 Grapevine salary entries for Grexa AI.
Other roles
0 - 2 years | L1
7 LPA average
Range: 7 - 7 LPA
Must haves
- 1+ years client support or client service experience
- Strong written and verbal communication skills in English & Hindi
- Tech-savvy and comfortable learning new tools
- Ability to coordinate across teams and manage multiple client queries
- Experience handling escalations and complex customer issues
About the company
Venture-backed startup founded by experienced founders, but currently lacks large scale engineering presence or brand recognition.
Posts mentioning Grexa AI
When woke children turn into Karens
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GARMIII ♨️
Itni garmi hai ki Greta Thunberg bhi AC chala le
Israeli Commandos Halt Thunberg's Gaza Flotilla
- Israeli commandos intercepted the yacht Madleen carrying Greta Thunberg to Gaza. - Activists onboard, including Rima Hassan, reported being arrested in international waters. - Freedom Flotilla Coalition accuses Israel of kidnapping the passengers. - Israeli Foreign Ministry claims the yacht was a media stunt with minimal aid. - FFC insists the blockade is illegal and vows not to be intimidated. Source: [NDTV](https://www.ndtv.com/world-news/israeli-commandos-intercept-greta-thunbergs-gaza-bound-freedom-flotilla-ship-8621407)