Quality Analyst
TP is seeking a Quality Analyst to support their ecommerce domestic process in Jaipur. The role focuses on monitoring and evaluating calls to ensure quality standards and compliance. The candidate will provide feedback and coaching to enhance performance while identifying process gaps. Prior experience in a BPO setting is preferred for this role.
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Experience
Experience not specified
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 2
What you will work on
TP is seeking a Quality Analyst to support their ecommerce domestic process in Jaipur. The role focuses on monitoring and evaluating calls to ensure quality standards and compliance. The candidate will provide feedback and coaching to enhance performance while identifying process gaps. Prior experience in a BPO setting is preferred for this role.
TAL's take
Tier-2 company with generic role scope in a call quality environment.
Role is well-defined as a call quality analyst but limited in technical specificity.
Must haves
- Strong communication skills
- Strong analytical skills
- Ability to work in a fast-paced environment
About the company
unfamiliar company, default mid-tier.
Posts mentioning TP
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