Retail Customer Service & Operations Lead
KGI Singapore is seeking an Operations Lead to build a high-stakes support and onboarding ecosystem for its regional futures trading platform. The role involves designing end-to-end KYC and onboarding flows while managing the support tech stack to ensure institutional-grade service. You will lead the frontline team, bridge technology with client trust, and ensure compliance with MAS standards. The position requires strong expertise in market mechanics and a process-oriented mindset to scale operations efficiently.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
KGI Singapore is seeking an Operations Lead to build a high-stakes support and onboarding ecosystem for its regional futures trading platform. The role involves designing end-to-end KYC and onboarding flows while managing the support tech stack to ensure institutional-grade service. You will lead the frontline team, bridge technology with client trust, and ensure compliance with MAS standards. The position requires strong expertise in market mechanics and a process-oriented mindset to scale operations efficiently.
TAL's take
Solid operational leadership role at an established financial brokerage; clear 0-to-1 impact scope but lacks explicit Tier-1 tech pedigree.
Clear expectations regarding operations architecture, KYC, and team leadership, though technical stack is described by category rather than specific tool names.
Must haves
- 5+ years of experience in brokerage operations, customer success, or fintech support.
- Ability to design and implement client onboarding and KYC flows.
- Experience managing customer support tech stacks including CRM and ticketing.
- Understanding of futures market mechanics and MAS compliance standards.
Tools and skills
About the company
Regional financial brokerage institution; established entity but lacks global tier-1 tech brand recognition.