Manager Operations
TBO.COM is looking for an Operations Manager to lead CRM expansion and process excellence initiatives. The role involves collaborating with cross-functional teams to streamline operational processes and spearheading projects like chatbot implementation and NPS initiatives. Candidates should have a strong background in CRM systems, data analysis, and project management. You will work closely with product and engineering teams to drive customer experience improvements.
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Experience
6+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
TBO.COM is looking for an Operations Manager to lead CRM expansion and process excellence initiatives. The role involves collaborating with cross-functional teams to streamline operational processes and spearheading projects like chatbot implementation and NPS initiatives. Candidates should have a strong background in CRM systems, data analysis, and project management. You will work closely with product and engineering teams to drive customer experience improvements.
TAL's take
Solid role at a globally scaled travel platform, clear responsibilities, and defined leadership scope.
Highly specific job description outlining exact operational and CRM expansion responsibilities.
Must haves
- 6+ years of overall experience
- 3+ years of experience in CX Strategy/Process excellence
- Strong understanding of CRM systems
- Prior experience of project ownership for go live
- Excellent project management skills
- Proficiency in data analysis
Tools and skills
Nice to have: zendesk, salesforce.
About the company
Established global travel B2B platform operating across multiple regions.
Posts mentioning TBO.COM
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Suggestions
Hi everyone, I got two offer letters, First is TBO.com Second is Deutsche Telekom Digital lab Which one will be good for sdet profile. Want to know about the company reviews, culture, senior management. Please respond if you know about any of the company. Or dm or you can also connect with me on WhatsApp. 6395166336. Thanks.
Does anyone has any idea about the bhsiness analyst work at TBO.com and in general about the company in terms of culture and work life balance