Outbound Calling Executive
Kimirica is looking for an Outbound Calling Executive to enhance the customer experience for their luxury D2C brand. The role involves making outbound calls for order confirmation, collecting feedback, and maintaining records in CRM systems. Candidates should have 0-3 years of experience in support or telesales and proficiency in CRM tools and Excel. This position offers exposure to customer journey management within a fast-growing retail environment.
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Experience
0-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Kimirica is looking for an Outbound Calling Executive to enhance the customer experience for their luxury D2C brand. The role involves making outbound calls for order confirmation, collecting feedback, and maintaining records in CRM systems. Candidates should have 0-3 years of experience in support or telesales and proficiency in CRM tools and Excel. This position offers exposure to customer journey management within a fast-growing retail environment.
TAL's take
Stable D2C brand with a clear functional role, though limited to entry-level support scope.
The JD is very crisp, clearly outlining the tasks of an outbound calling executive in a D2C context.
Must haves
- 0-3 years experience in outbound calling, customer support, telesales or CRM
- Excellent communication skills in Hindi and English
- Strong listening and relationship-building skills
- Comfortable using CRM tools, Excel and basic reporting
Tools and skills
About the company
Established luxury D2C brand in the skincare and wellness space.