Service Digitization & Automation Head
Havells India Ltd is seeking a seasoned leader to head their service digitization and automation initiatives across customer and field service operations. The role focuses on driving transformation through GenAI, RPA, and process re-engineering to improve efficiency and customer experience. The incumbent will lead a CoE, manage strategy and governance, and collaborate across IT and business teams. This is a high-impact senior leadership role requiring extensive experience in service transformation.
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Experience
18+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Havells India Ltd is seeking a seasoned leader to head their service digitization and automation initiatives across customer and field service operations. The role focuses on driving transformation through GenAI, RPA, and process re-engineering to improve efficiency and customer experience. The incumbent will lead a CoE, manage strategy and governance, and collaborate across IT and business teams. This is a high-impact senior leadership role requiring extensive experience in service transformation.
TAL's take
Senior leadership role at a well-established company driving organizational transformation and digital strategy.
Clear directive for automation strategy and process transformation across service operations with specific technological expectations.
Must haves
- 18+ years experience in Customer Service, Automation, or Digital Transformation
- Leadership in service transformation for call centre and field service
- Experience in leading automation or digitisation programs and CoE setup
- Expertise in GenAI, RPA, and process re-engineering
- Strong stakeholder management and change leadership capabilities
- Proficiency with CRM, contact centre platforms, and automation tools
Tools and skills
About the company
Established major Indian electrical equipment company with large scale operations.
Posts mentioning Havells India Ltd
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