Senior- L1 Support Engineer
adesso India is seeking a Senior L1 Support Engineer to lead monitoring and incident response in a 24/7 operations environment. The role involves managing ticket queues, executing SOP-based troubleshooting, and acting as the escalation point for critical incidents. Candidates must have proficiency with SolarWinds, Azure Monitor, and ManageEngine, along with strong ITIL process knowledge. This role provides leadership through mentorship of junior staff and active participation in operational improvements.
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Experience
3-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
adesso India is seeking a Senior L1 Support Engineer to lead monitoring and incident response in a 24/7 operations environment. The role involves managing ticket queues, executing SOP-based troubleshooting, and acting as the escalation point for critical incidents. Candidates must have proficiency with SolarWinds, Azure Monitor, and ManageEngine, along with strong ITIL process knowledge. This role provides leadership through mentorship of junior staff and active participation in operational improvements.
TAL's take
Solid mid-level support role at an established international services firm with clear ownership expectations.
JD provides precise technical stack, clear responsibilities, and specific team context for the L1 support role.
Must haves
- 3-5 years experience in 24/7 Operations Center or Enterprise Service Desk
- Deep familiarity with SolarWinds monitoring nodes and applications
- Ability to run KQL queries in Azure Monitor and App Insights
- Skill in building Elastic/Kibana search queries and custom dashboards
- Strong operational knowledge of ManageEngine ITSM and ITIL workflows
Tools and skills
Nice to have: powershell, python, bash.
About the company
Established international IT services and consulting firm.