Customer Support Representative
Positiwise Infotech is hiring a Customer Support Representative in Ahmedabad. The role involves managing high volumes of tickets and chats, identifying customer needs, and meeting service targets. Candidates must have at least 2 years of experience, strong English communication, and familiarity with support tools. The position is on-site with rotational shifts.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Positiwise Infotech is hiring a Customer Support Representative in Ahmedabad. The role involves managing high volumes of tickets and chats, identifying customer needs, and meeting service targets. Candidates must have at least 2 years of experience, strong English communication, and familiarity with support tools. The position is on-site with rotational shifts.
TAL's take
Standard tier-2 support role with clearly defined requirements and scope, but low company brand visibility.
JD is coherent with clear responsibilities and expectations, though generic to the support function.
Must haves
- 2+ years experience in customer support or client service
- Strong typing and active listening skills
- Fluency in English
- Familiarity with ticketing and chat systems
- Ability to multi-task and manage time
- Bachelor degree
Tools and skills
Nice to have: chat systems, ticketing systems.
About the company
unfamiliar company, default mid-tier