Director, IT Service Delivery
The Director of IT Service Delivery at Singtel will oversee service governance, client engagement, and multi-team delivery operations within an enterprise environment. The role involves driving service excellence, managing portfolio financials, and sponsoring digitalization initiatives to enhance efficiency. Candidates must demonstrate deep expertise in ITIL, project management, and cross-functional technical domains while mentoring direct reports and managing senior client relationships. This is a strategic leadership position focused on meeting contractual obligations and growing the service portfolio.
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Experience
8+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
The Director of IT Service Delivery at Singtel will oversee service governance, client engagement, and multi-team delivery operations within an enterprise environment. The role involves driving service excellence, managing portfolio financials, and sponsoring digitalization initiatives to enhance efficiency. Candidates must demonstrate deep expertise in ITIL, project management, and cross-functional technical domains while mentoring direct reports and managing senior client relationships. This is a strategic leadership position focused on meeting contractual obligations and growing the service portfolio.
TAL's take
High-level leadership role at a major multinational telecommunications provider with clear portfolio and financial management responsibilities.
The JD is highly specific regarding the scope of responsibilities, financial requirements, and stakeholder management expectations for the director level.
Must haves
- ITIL Foundation certification
- 8-10 years experience in enterprise scale IT environment
- Proficiency in service delivery and project management
- Ability to manage cross-domain technical workstreams
- Experience in executive stakeholder management
- Strong financial and P&L management skills
Tools and skills
About the company
Large established telecommunications company with significant enterprise operations.