IT Operations Engineer
Leapwork is a high-growth devtools company focused on AI-powered test automation. The IT Operations Engineer will provide L1/L2 support for hardware, software, and networking across a global user base. Responsibilities include endpoint management, user lifecycle workflows, and asset management in their Gurugram office. The role requires strong knowledge of Windows, macOS, and M365 systems.
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Experience
2-5 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Leapwork is a high-growth devtools company focused on AI-powered test automation. The IT Operations Engineer will provide L1/L2 support for hardware, software, and networking across a global user base. Responsibilities include endpoint management, user lifecycle workflows, and asset management in their Gurugram office. The role requires strong knowledge of Windows, macOS, and M365 systems.
TAL's take
Solid tier-2 company with a well-defined role in a high-growth sector, though limited by local onsite scope.
The JD provides a very clear scope of responsibilities, technical requirements, and team context.
Must haves
- Tech/B.E. in IT, Computer Science, or equivalent
- 2–5 years of experience in IT support or operations
- Strong troubleshooting skills across Windows, macOS, and Microsoft 365
- Basic networking knowledge (LAN, Wi-Fi, VPN, DNS, DHCP)
- Experience with ticketing tools like JIRA
Tools and skills
Nice to have: intune, sccm, jamf.
About the company
Established growth-stage company backed by notable VC firms like KKR and Salesforce Ventures.