Product Support Representative III
UKG is hiring a Senior Support Analyst to manage complex L2 support cases within their HCM workforce operating platform. The role focuses on end-to-end investigation and root cause analysis for payroll, time, and HR system issues. Candidates must have experience in tiered enterprise support environments and be comfortable working in a hybrid model. This position requires strong analytical skills and the ability to collaborate across functions to resolve complex customer issues.
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Experience
3-5 years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
UKG is hiring a Senior Support Analyst to manage complex L2 support cases within their HCM workforce operating platform. The role focuses on end-to-end investigation and root cause analysis for payroll, time, and HR system issues. Candidates must have experience in tiered enterprise support environments and be comfortable working in a hybrid model. This position requires strong analytical skills and the ability to collaborate across functions to resolve complex customer issues.
TAL's take
Solid role at a well-regarded global enterprise software firm with defined support responsibilities and clear progression paths.
The JD clearly defines the level of support (L2), the domain (HCM/Payroll), and the required troubleshooting methodologies.
Salaries at UKG
22.2 LPA average
Based on 38 Grapevine salary entries for UKG.
Engineering
0 - 2 years | L1
9 LPA average
Range: 9 - 9 LPA
Other roles
0 - 2 years | L1
10 LPA average
Range: 8 - 14 LPA
Engineering
2 - 4 years | SDE 2
18 LPA average
Range: 15 - 22 LPA
Other roles
2 - 4 years | SDE 2
17 LPA average
Range: 16 - 20 LPA
Must haves
- 3+ years HCM application support experience
- 4-5 years L2/L3 enterprise application support experience
- Strong analytical and root cause analysis skills
- Experience in an SLA-driven support environment
- Excellent verbal and written communication skills
Tools and skills
About the company
Established enterprise software company with a global presence, though not a top-tier FAANG-equivalent.
Posts mentioning UKG
Should I accept the UKG offer ?
Same as the title.
Does anyone need a referral in UKG?
Hi does anyone need referral in UKG? For any role ? I can give :) and believe me they are not firing anyone, basically hiring new talent and looking for more growth and expanding their business.
UKG offer - Need Feedback
Anyone working as principal software engineer at UKG, can you tell me what the role and responsibilities associated as I am confused when the hiring manager stated it is an individual contributor role.