Customer Relationship Management (CRM) Back Office Architect
Dhyey Consulting is seeking a CRM Back Office Architect to lead end-to-end architecture for tolling and account management systems. The role involves designing scalable CRM configurations, integrating payment and call center systems, and ensuring high-availability performance. Candidates must possess significant experience in back office architecture, specifically within tolling environments like RUC/MBUF. This is a senior-level role focused on enterprise architecture standards and technical leadership.
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Experience
10+ years
Function
Engineering
Work mode
Onsite, India
Company
Tier 3
What you will work on
Dhyey Consulting is seeking a CRM Back Office Architect to lead end-to-end architecture for tolling and account management systems. The role involves designing scalable CRM configurations, integrating payment and call center systems, and ensuring high-availability performance. Candidates must possess significant experience in back office architecture, specifically within tolling environments like RUC/MBUF. This is a senior-level role focused on enterprise architecture standards and technical leadership.
TAL's take
Tier 3 consulting company with a very specific, niche domain (tolling) and high-level architectural requirements.
The JD is extremely detailed regarding the specific domain, responsibilities, and architectural scope required for the role.
Must haves
- 10+ years back office CRM & account management functional & technical experience
- 10+ years back office systems architecture experience
- 5+ years back office systems for RUC/MBUF experience
- 5+ years multi-tenant CRM deployment support experience
- Proficient in Microsoft Office 365 suite
- Proficient in Microsoft ADO Testing Module
Tools and skills
Nice to have: sap, microsoft d365, microsoft copilot, itil, itsm, togaf.
About the company
Dhyey Consulting is a small IT services/staffing shop based in India.