Client Support Executive
Ultima Markets is a fintech company specializing in forex and multi-asset trading. The Client Support Executive will handle inquiries via livechat and email, manage account issues, and support the sales team with reporting. Candidates should possess strong communication skills in English and Hindi and have a customer-focused mindset. Familiarity with CRM systems and trading platforms like MT4/MT5 is preferred.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
0-1 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Ultima Markets is a fintech company specializing in forex and multi-asset trading. The Client Support Executive will handle inquiries via livechat and email, manage account issues, and support the sales team with reporting. Candidates should possess strong communication skills in English and Hindi and have a customer-focused mindset. Familiarity with CRM systems and trading platforms like MT4/MT5 is preferred.
TAL's take
Standard client support role at an established mid-tier fintech company with clear expectations.
Clear, concise responsibilities and requirements for a client-facing support function.
Must haves
- Excellent written and verbal communication skills in English and Hindi
- Customer-focused mindset
- Strong multitasking skills
- Ability to handle sales inquiries via livechat and email
- Ability to escalate complex cases
About the company
Established fintech player in the forex space, mid-stage firm.