Claims Excellence Lead, APAC
Zurich Insurance is seeking a Claims Excellence Lead to drive operational transformation and digital innovation across their APAC claims operations. The role involves standardizing processes, leveraging predictive analytics for decision-making, and managing large-scale organizational change initiatives. You will lead cross-functional efforts to improve claims efficiency, reduce leakage, and integrate AI solutions into regional workflows. The position requires strong stakeholder management and the ability to coach teams for continuous improvement.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Zurich Insurance is seeking a Claims Excellence Lead to drive operational transformation and digital innovation across their APAC claims operations. The role involves standardizing processes, leveraging predictive analytics for decision-making, and managing large-scale organizational change initiatives. You will lead cross-functional efforts to improve claims efficiency, reduce leakage, and integrate AI solutions into regional workflows. The position requires strong stakeholder management and the ability to coach teams for continuous improvement.
TAL's take
Established global insurance company with a clearly scoped regional leadership role in operations and transformation.
Clear focus on claims operations, change management, and regional strategy, though technical stack details are minimal.
Must haves
- Proven ability to leverage data analytics for strategic decision-making
- Strong strategic mindset with regional perspective
- Expertise in stakeholder management and organizational capability development
- Exceptional leadership and coaching skills
- Business acumen and critical thinking
Tools and skills
Nice to have: ai solutions.
About the company
Global insurance carrier with significant regional operations, but not a Tier 1 tech/product company.
Posts mentioning Zurich Insurance
CRED Ventures into Insurance with Three Major Partnerships
- CRED has partnered with Go Digit General Insurance, ICICI Lombard, and Zurich Kotak General Insurance to offer insurance services. - The new service will be offered through CRED garage, the company's vehicle management platform. - Benefits for CRED members include credit score discounts and reminders for various vehicle-related responsibilities. - This move follows the recent launch of CRED Money and CRED Guarantee, as well as a partnership with L&T Finance. - CRED garage has already gained traction with 4.2 million users and over 7 million vehicles since its launch in September 2023. Source: [Inc42](https://inc42.com/buzz/cred-forays-into-insurance-vertical/)
Options to move out of India
Background: Working as a senior software engineer at Microsoft India with 7.5 years of total experience. TC ~1.1 cr, consistently received above average ratings and bonus. As I am nearing 4 years at Microsoft, I am looking to explore new opportunities outside. Currently I am working remotely, and living closer to family and friends. But since most high paying jobs in India are not remote-friendly (Google,Uber etc.), I might have to relocate to BLR/HYD. Since I will have to anyways move to a new city, I am more and more inclined towards moving abroad - London, Zurich, Amsterdam, Singapore or Tokyo - What are my options to move to one of these cities? - Are there companies who hire engineers from India and sponser work visa? - Is this option worth exploring or should I give up this dream and start interviewing in India? Please suggest, it would really help me set my expectations right and plan for the next 6 month