Business Process Outsourcing Manager
DNP Global is seeking an experienced BPO Operations Manager to lead and scale their offshore operations team in Vijayawada. The role involves managing daily floor operations, performance metrics, workforce planning, and the training of staff members. Candidates must have 3-5 years of relevant industry experience and strong leadership skills to improve operational processes. This is a management-level position focused on driving team productivity and client satisfaction.
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Experience
3-5 years
Function
Operations
Work mode
Onsite, India
Company
Tier 3
What you will work on
DNP Global is seeking an experienced BPO Operations Manager to lead and scale their offshore operations team in Vijayawada. The role involves managing daily floor operations, performance metrics, workforce planning, and the training of staff members. Candidates must have 3-5 years of relevant industry experience and strong leadership skills to improve operational processes. This is a management-level position focused on driving team productivity and client satisfaction.
TAL's take
Tier 3 company with limited scope information and informal recruitment contact details.
The role is clearly defined in terms of BPO operations management, though the company branding is weak.
Must haves
- 3–5 years of BPO/call center operations experience
- 1–3 years in a team management role
- Strong knowledge of KPIs, workforce management, and team handling
- Excellent English communication and leadership skills
About the company
Small, unbranded service/facility provider with an informal contact method and non-corporate email domain.