Customer Support Associate
UniLiv is a tech-enabled managed living brand seeking a Customer Support Associate to manage resident interactions. You will handle inquiries through voice and non-voice channels, ensure end-to-end issue resolution, and coordinate with operations teams. The role requires strong problem-solving skills and the ability to work in rotational shifts. You will maintain CRM updates and focus on resident satisfaction and SLA adherence.
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Experience
0-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
UniLiv is a tech-enabled managed living brand seeking a Customer Support Associate to manage resident interactions. You will handle inquiries through voice and non-voice channels, ensure end-to-end issue resolution, and coordinate with operations teams. The role requires strong problem-solving skills and the ability to work in rotational shifts. You will maintain CRM updates and focus on resident satisfaction and SLA adherence.
TAL's take
Standard operational support role at a growth-stage company with clearly defined metrics.
The JD provides a very clear scope of responsibilities, performance metrics, and specific communication requirements.
Must haves
- 0–3 years experience in customer support or BPO
- Strong communication skills in Hindi and basic English
- Ability to handle voice and chat processes
- Good listening and problem-solving ability
- Comfortable working in rotational shifts
- Basic computer skills including CRM and Google Sheets
Tools and skills
About the company
Unfamiliar company, default mid-tier.
Posts mentioning UniLiv
Lena Nair: From Unilever to Chanel, A Journey of Resilience and Ambition
- Lena Nair, the first Indian Global CEO of Chanel, shares her journey from a small town in India to leading a luxury major brand. - She emphasizes the importance of resilience, determination, and taking every opportunity in her career progression. - Nair highlights the importance of role modeling, incentivizing right behaviors, and shared purpose in transforming company culture. - She shares her experience in achieving gender parity at Unilever, emphasizing the need to support women, work with men, and change the culture. - Nair's transition from Unilever to Chanel was a quadruple leap - from a massive consumer goods company to a bespoke luxury brand, from public to private company, from Dutch to French culture, and from looking after people to looking after everything. Source: [Stanford GSB](https://youtu.be/UIJUgnykkOA)
Danone Aims for India Expansion to Rival Unilever and Nestlé
- French consumer goods group, **Danone**, plans to expand in India to compete with rivals **Unilever** and **Nestlé**. - CEO Antoine de Saint-Affrique announced a four-year €20mn investment to expand Danone’s existing plant in Punjab. - Despite being the world's largest producer of dairy products, Danone has struggled to penetrate India's market. - The company's history in India has been described as 'stop-start' with a 'tiny' current market share. - De Saint-Affrique did not rule out potential Indian acquisitions, stating there's plenty they can do organically. Source: [Financial Times](https://www.ft.com/content/c2cd7bc1-9860-40bc-967f-24e68d52721c)
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