SVP, Head of IT Service Operations (Global Infrastructure & Cyber), Technology Group
GIC is seeking an SVP, Head of IT Service Operations to lead global infrastructure and cybersecurity resilience for their sovereign wealth fund. The role involves designing and implementing AI-augmented ITSM processes, maturing the ServiceNow platform, and integrating AIOps to optimize infrastructure health. The candidate will build and lead a high-performing global team across multiple time zones. This position requires deep expertise in ServiceNow and hybrid infrastructure within a large enterprise context.
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Experience
12-15 years
Function
Operations
Work mode
Hybrid, Singapore
Company
Tier 1
What you will work on
GIC is seeking an SVP, Head of IT Service Operations to lead global infrastructure and cybersecurity resilience for their sovereign wealth fund. The role involves designing and implementing AI-augmented ITSM processes, maturing the ServiceNow platform, and integrating AIOps to optimize infrastructure health. The candidate will build and lead a high-performing global team across multiple time zones. This position requires deep expertise in ServiceNow and hybrid infrastructure within a large enterprise context.
TAL's take
High-level executive role at a major global sovereign wealth fund with clear scope for operational transformation.
Very well-defined scope focusing on ServiceNow operations, AIOps, and global team leadership.
Must haves
- 12-15+ years in IT Service Operations or IT Infrastructure leadership
- Experience in financial institutions or enterprise-scale technology organisations
- Deep hands-on experience with ServiceNow
- Strong background in hybrid infrastructure environments
- Strong incident command and major incident management experience
Tools and skills
Nice to have: sre, devops, automation, agentic ai.
About the company
GIC is one of the world's largest sovereign wealth funds with a significant global footprint.
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