REF100320U_2026246879 - Desktop Support Management - 5 plus years experience
WNS is seeking a Desktop Support Manager to oversee project governance, service levels, and IT operations across multiple locations. The role involves daily monitoring of tickets, IT asset inventory compliance, and team management to ensure 98% accuracy in technical standards. The candidate will be responsible for conducting audits, training resources, and facilitating customer engagement calls. Proficiency in ITSM tools and compliance frameworks is required to maintain service excellence in this high-scale enterprise environment.
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Experience
5+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
WNS is seeking a Desktop Support Manager to oversee project governance, service levels, and IT operations across multiple locations. The role involves daily monitoring of tickets, IT asset inventory compliance, and team management to ensure 98% accuracy in technical standards. The candidate will be responsible for conducting audits, training resources, and facilitating customer engagement calls. Proficiency in ITSM tools and compliance frameworks is required to maintain service excellence in this high-scale enterprise environment.
TAL's take
Stable role at a large established firm with clear management scope but limited product-driven growth signal.
Clear expectations regarding ITSM, ticketing, asset management, and vendor coordination within an enterprise context.
Salaries at WNS
10.5 LPA average
Based on 156 Grapevine salary entries for WNS.
Sales
0 - 2 years | A
6 LPA average
Range: 6 - 6 LPA
Finance
0 - 2 years | A
5 LPA average
Range: 5 - 5 LPA
Other roles
0 - 2 years | A
4 LPA average
Range: 2 - 11 LPA
Human Resources
2 - 4 years | A
17 LPA average
Range: 17 - 17 LPA
Must haves
- 5+ years of experience in IT operations or desktop support management
- Proven experience with ITSM processes and service level agreement (SLA) management
- Proficiency in IT asset inventory management and GAMS database
- Technical experience with SCCM, EPO, and DLP compliance
- Experience in team management and vendor coordination
- Strong data analysis skills for reporting and corrective action
Tools and skills
About the company
WNS is a large, established business process management company but lacks the specific eng brand identity of Tier 1 tech product firms.
Posts mentioning WNS
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Capgemini acquires WNS
Capgemini to acquire WNS for $3.3 billion - The Economic Times https://share.google/38AcWZJ0brElWpUuh