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IT Support Specialist | Incident Management, Remote Support & Enterprise Hardware/Software Support

SynechronPune, Maharashtra, IndiaPosted 21 May 2026

Synechron is looking for an IT Service Desk Level 1 Support Engineer to manage incident logging, troubleshooting, and end-user support. The role focuses on resolving hardware, software, and network connectivity issues within an enterprise environment. Candidates must have experience with ticketing systems and Windows OS, with a preference for remote support skills. This position involves managing user onboarding/offboarding and escalating complex technical issues.

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Experience

2-5 years

Function

Support

Work mode

Onsite, India

Company

Tier 2

What you will work on

Synechron is looking for an IT Service Desk Level 1 Support Engineer to manage incident logging, troubleshooting, and end-user support. The role focuses on resolving hardware, software, and network connectivity issues within an enterprise environment. Candidates must have experience with ticketing systems and Windows OS, with a preference for remote support skills. This position involves managing user onboarding/offboarding and escalating complex technical issues.

TAL's take

Quality 55/1005/5 clarityTier 2 company

Standard IT support role at a mid-tier global services firm with clear scope and expectations.

Very well-defined responsibilities, stack, and expectations for a Level 1 support role.

Salaries at Synechron

23.0 LPA average

Based on 66 Grapevine salary entries for Synechron.

View all salaries

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2 - 4 years | Associate

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Must haves

  • 2-5 years experience in enterprise IT service desk roles
  • Proficiency in JIRA Service Desk or ServiceNow
  • Experience with Windows OS and Microsoft Office Suite
  • Strong communication and customer-centric mindset
  • Ability to troubleshoot hardware, software, and network issues

Tools and skills

jira service deskservicenowmicrosoft office suitewindows os

Nice to have: vpn, remote desktop protocols, powershell, comptia a+, itil foundation.

About the company

Established global IT consulting and services firm.

Posts mentioning Synechron

How Wankhede treated Indian Cricket team!

Border Gavaskar Trophy is underway. Ash anna recently retired and I can't consider myself lucky enough to see the 4 seniors play for the last time together. Getting to watch them at the iconic Wankhede stadium was nothing short of a dream. It was the third Test, Day 3, of the India vs. New Zealand series. The visitors were bowled out early, leaving India a modest target of 140+ runs. On paper, it seemed like a cakewalk. But, with an out-of-form top order and the ghost of Ajaz Patel's spin heroics, nothing was guaranteed. Ignoring all advices of skipping the match, I finally got my hands on tickets (in black of course). My faith in Wankhede's electric crowd promised this would be worth every penny. By the time I had reached the entry gates, there were atleast a thousand crazy fans waiting to enter on a Sunday morning. Young kids and teens talking in Bambaiya slangs in blue and white jerseys queuing up to see a team that is already down 2 matches and no guarantee of a win. As the chants of “India! India!” got louder, it was clear I wasn’t alone in the madness. While I was still in the queue, suddenly, the crowd inside went quiet. A wicket had fallen. Moments later, the roar of the crowd returned as Virat Kohli walked out to bat. The excitement was short-lived though, as Kohli was run out soon after. India was 3 wickets down in no time. I feared the crowd might turn against the team looking at their passion. But, I was horribly wrong in questioning the unwavering passion of Mumbaikar’s for cricket. As wickets fell, tension was palpable. But this crowd was something else. No jeers, no anger, just unwavering faith. As Pant began his innings, crowd rallied behind him with chants of his name. Every run was applauded. As Pant completed half century, crowd went berserk, as if we had won the game. It didn’t matter that India was still on the back foot. It was a moment to cherish. As game progressed, chants of Ganpati Bappa Morya accompanied with Dhols kept getting louder. Now every dot ball was getting appreciated(Quite a downall)! Despite the setbacks, crowd kept the energy high with Mexican waves and synchronised rendition of Vande Mataram. Pure Goosebumps!! Between all the fervor, Wankhede showed true sportsmanship by appreciating every effort of opponents. Be it a failed catch attempt, or a good fielding effort, all got applause. I vividly remember how crowd appreciated Glen Philips standing on the boundary line for his bowling. After the game finished, crowd didn't waste a minute to wait, expressing their disappointment. The only 2 NZ fans in the stands teased us, 'We can't hear you anymore'. Mumbai fans instead gave back ,'You will hear us at the Lords'. That camaradiere and support was so refreshing to see. Rare to see these days. Wankhede that day wasn’t just a stadium; it was a living, breathing celebration of cricket. The fans showed the world how to love the game, support their team, and respect their opponents—all with civility and unmatched passion. No matter which team won, test cricket definitely did!

Life Beyond Work183

Need suggestions

Got selected in synecron as a DBA and confirmation got from HR my client is a mastercard so is it good to join ? Please suggest as per your experience Thanks

Software Engineers40

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Has anyone worked at Synechron? I'm curious to hear about your experiences and reviews of the company culture, management, work-life balance, and career growth opportunities.

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