BMC Helix ITSM Administrator / Operations Specialist
Erasmith is hiring a BMC Helix ITSM Administrator to support enterprise-scale ITSM environments. The role involves configuring and managing BMC Remedy/Helix modules, ensuring platform stability, and driving operational excellence through ITIL-aligned processes. You will handle production support, troubleshooting, and workflow configurations within an established team of experts. This position offers exposure to large-scale enterprise transformation projects.
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Experience
2-10 years
Function
Engineering
Work mode
Onsite, India
Company
Tier 2
What you will work on
Erasmith is hiring a BMC Helix ITSM Administrator to support enterprise-scale ITSM environments. The role involves configuring and managing BMC Remedy/Helix modules, ensuring platform stability, and driving operational excellence through ITIL-aligned processes. You will handle production support, troubleshooting, and workflow configurations within an established team of experts. This position offers exposure to large-scale enterprise transformation projects.
TAL's take
Solid mid-level role at an established mid-stage company focusing on enterprise ITSM solutions with clear scope.
The JD provides a very clear, focused description of the required platform expertise and day-to-day administrative responsibilities.
Must haves
- 2-10 years experience with BMC Remedy / BMC Helix ITSM
- Strong understanding of ITSM processes aligned with ITIL
- Hands-on experience with AR System and Mid Tier administration
- Proficiency in workflow configurations, SLAs, and notifications
- Experience with production support and troubleshooting
Tools and skills
Nice to have: bmc helix digital workplace, bmc discovery, smart reporting, rest apis, ldap, sso, itil v4.
About the company
Small, established service and product company in the IT infrastructure and digital transformation space.