Lead/Manager, Customer Success (Multiple Roles in India)
Qapita is a Series B fintech platform focused on equity management for startups and listed companies. They are hiring multiple leads and managers across their Customer Success organization in Pune and Bangalore. Responsibilities vary by role, ranging from onboarding operations and CS strategy to hands-on customer account management and operational reporting. Successful candidates will manage high-value client relationships and optimize customer success workflows using a modern stack.
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Experience
3+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Qapita is a Series B fintech platform focused on equity management for startups and listed companies. They are hiring multiple leads and managers across their Customer Success organization in Pune and Bangalore. Responsibilities vary by role, ranging from onboarding operations and CS strategy to hands-on customer account management and operational reporting. Successful candidates will manage high-value client relationships and optimize customer success workflows using a modern stack.
TAL's take
Solid Series B fintech startup hiring for multiple leadership roles with clear scope and operational expectations.
The JD clearly defines four distinct roles with specific responsibilities, though it uses a batch approach.
Salaries at Qapita
16.9 LPA average
Based on 11 Grapevine salary entries for Qapita.
Design
0 - 2 years | D2
9 LPA average
Range: 9 - 9 LPA
Other roles
0 - 2 years | D2
4 LPA average
Range: 4 - 4 LPA
Legal
2 - 4 years | L1
13 LPA average
Range: 13 - 13 LPA
Engineering
2 - 4 years | L1
26 LPA average
Range: 26 - 26 LPA
Must haves
- 3+ years experience in customer success or operations
- Proven experience in SaaS or fintech
- Strong operational and analytical mindset
- Proficiency with CRM or CS tooling
- People leadership experience for manager roles
Tools and skills
About the company
Series B fintech platform, well-funded but not a globally recognized Tier 1 brand.