Customer Care-Technical Support Specialist
UWorld is hiring a Customer Care-Technical Support Specialist in the edtech domain to manage inquiries from students and professionals. The role involves resolving technical, billing, and product-related concerns via email and phone while maintaining high service standards. Candidates are expected to have a background in customer support and proficiency in major operating systems. This position requires collaboration with stakeholders to improve product usability and knowledge base documentation.
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Experience
3+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
UWorld is hiring a Customer Care-Technical Support Specialist in the edtech domain to manage inquiries from students and professionals. The role involves resolving technical, billing, and product-related concerns via email and phone while maintaining high service standards. Candidates are expected to have a background in customer support and proficiency in major operating systems. This position requires collaboration with stakeholders to improve product usability and knowledge base documentation.
TAL's take
Solid tier-2 role in the established edtech space with well-defined, though somewhat generic, responsibilities.
Clear and coherent role definition; expectations for technical support and communication are well-outlined.
Must haves
- Bachelor’s degree
- 3+ years of experience in a customer support role
- Working knowledge of Windows, Mac OS, iOS, and Android
- Ability to communicate clearly and concisely
- Flexibility to work holidays and weekends
Tools and skills
Nice to have: technical support background.
About the company
Established educational technology company with a long market history, though not a top-tier tech unicorn.